Products & Inventory
Products
A product is a catalog entry representing a type of inventory (e.g. a standard plate, sticker, or other item). Products define the SKU, title, category, and order quantity limits.
Navigate to Products in the sidebar to view the full product list. The list defaults to active products. Use the search box to filter by SKU or title, the category filter to narrow by Plates, Stickers, or Unserialized, and the archived filter to switch between active and archived products.
Stock levels are shown with colour-coded badges: Low stock (amber) when stock falls below the minimum threshold, and Out of stock (red) when stock reaches zero.
To add a new product, open the Actions dropdown in the top-right corner and choose Add Product.
Product Fields
Field | Description |
|---|---|
SKU | Unique identifier used in orders and returns |
Title | Human-readable name |
Description | Optional extended description |
Category |
|
Status |
|
Orderable Until | Optional date after which the product can no longer be ordered |
Carton Qty | Number of items per carton (used as box size in shipment data) |
Min Stock Qty | Threshold below which a low stock alert is triggered |
Min Order Qty | Minimum quantity per order line |
Max Order Qty | Maximum quantity per order line |
Is Serialized | Whether individual items carry serial numbers |
Serial Format | Mask defining valid serial number format (e.g. |
Inventory Items
Clicking a product opens its detail page, which shows all individual inventory items — the actual physical units in stock.
Each item has a status that reflects where it is in the fulfillment lifecycle:
Status | Meaning |
|---|---|
Available | In stock, ready to be assigned to an order |
Assigned | Reserved for a specific order |
Packed | Physically packed and awaiting shipment |
Shipped | Dispatched via ShipStation |
Serialized products show the serial number for each item. Non-serialized items are tracked by quantity only.
Receiving Stock
To add new inventory for a product:
Open the product detail page
Open the Actions dropdown and select Receive Inventory
For serialized products: enter the starting and ending serial numbers — items are created for each serial in the range
For non-serialized products: enter the quantity received
Submit — items are created with status Available and the receive event is logged in the activity timeline
The product detail page shows a receive history listing each batch with its quantity and serial range.
Product Statuses
Active — available for new orders; visible in the product list
Archived — hidden from new orders; existing inventory items are unaffected